Returns – if you change your mind
We want you to be happy with your purchase. If, for any reason, you change your mind about your purchase, then provided you abide by the conditions set out below, we will give you a full refund of the purchase price.
The conditions are as follows:-
- You must send us the entire product back, apart from the original packaging if it is not possible to re-use it. We will not refund only part of a purchase. It is all or nothing.
- The product must have been sent back to us before midnight on the 28th day after the day on which we first sent it to you. If we sent the product in more than one box, time runs from the date we sent the last box. The day on which we sent the product counts as day 1.
- If there are unavoidable postal delays, then at our discretion we may extend the deadline for the product to be returned.
- The product must be returned to our address in Ulverston, which is Marl International Limited, Marl Business Park, Ulverston, Cumbria, LA12 9BN.
- You must not have modified, changed, dismantled or tampered with any part of the product.
- The product must not have been damaged, either by you or in transit on its return.
- The refund will be due to you no later than 14 days after we have received the returned product.
Marl International Limited is committed to providing quality lighting systems for domestic use. For the purposes of this guarantee policy, "product" means the domestic lighting system which you bought from us and "purchase price" means the amount you actually paid, including VAT and any delivery charges. "Defective product" means any product which is faulty or which has been damaged through no fault of your own. Your statutory rights are not affected.